Customer Support Application
Customers are created first. This will allow a database of issues to be built for a customer.
The system enables customer support staff to create frequently reported issues.
The system allows support staff to log in a customer problem, assign a severity rating and assign the issue to a support technician.
Once a problem has been dealt with, the support technician would close the ticket giving a solution to the problem.
Support staff can pull up a list of all tickets, open and closed.