Customer Support Application

We developed a web-based customer support management application for a local ISP. The main function was to log, track and report on customer complaints and build a database of frequently logged problems.

The application was built on Microsoft Access using Active Server Pages.

Customers are created first. This will allow a database of issues to be built for a customer.

The system enables customer support staff to create frequently reported issues.

The system allows support staff to log in a customer problem, assign a severity rating and assign the issue to a support technician.

Once a problem has been dealt with, the support technician would close the ticket giving a solution to the problem.

Support staff can pull up a list of all tickets, open and closed.